Woolworths Global Roaming Service Terms & Conditions
Australian Consumer Law means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) as amended from time to time.
Cubic means Cubic Telecom Limited registered in Ireland company number 415374.
Products means any and all Woolworths Global Roaming products purchased by you including but not limited to Woolworths Global Roaming Data Bundles and Data Packs
Services means any and all services provided to you through the Website or by us in connection with the purchase by you of a Product;
Website means the Woolworths Global Roaming website at www.woolworthsglobalroaming.com.au
Woolworths means Woolworths Group Limited (ABN 88 000 014 675).
Woolworths Global Roaming is a trade mark of Woolworths.
Your purchase of the Products and/or Services and your subscription to the Website is governed by these terms and conditions. The Products and Service is operated by Cubic on behalf of Woolworths. By purchasing and/or using a Woolworths Global Roaming Product or Service or subscribing to the Website you agree to be bound by these Terms and Conditions.
‘Our’, ‘Us’ and ‘We’ refers to Cubic. The words ‘you’ and ‘your’ refer to users of this website and the Products and Service.
These Terms and Conditions, and the related forms and web pages they reference, constitute a legal agreement between you and Cubic.
By entering into this agreement you expressly confirm that you are legally entitled to enter this agreement.
Rates and Charges
The charges for the Global Roaming Starter Packs, Starter Bundles, Data Bundles and Voice, SMS & Data Bundles are set out in the relevant Critical Information Summaries.
You may be provided with some free data communication subject to "Reasonable Use," entirely at our discretion. Otherwise, you will be charged the standard rate for the Service/s set out in the relevant Critical Information Summaries. The Service operates on a pre-pay basis and you will be prompted to pay these charges in advance.
If you have no credit in your account, the data communication will be dropped or not connected.
Unless otherwise stated, all prices published by us are inclusive of Goods & Services Tax and other taxes or charges that may be relevant.
Rates and charges of the Service may change. Rates and charges which are applicable at any given time will be displayed on the website and it is your responsibility to check any rates which are relevant for you and your use of the Service
You may terminate this agreement at any time with written notice to us at our customer support www.woolworthsglobalroaming.com.au/Support.
We may limit, suspend or terminate the Service and this agreement if we think you are in breach of these terms and conditions, or engaging in illegal activities. We shall provide notice to you via the email address you have provided and/or by preventing you from accessing your account and the Service.
If we reasonably believe the information supplied to us has been given without the knowledge of the person named or it is unauthorised or contains false particulars, we may delay, suspend or terminate your Service. Under these circumstances you will have no claim against us.
Start Bundle credit will expire 180 days after the credit is activated.
Data Bundle credit will have different expiry dates depending on the Data Bundle purchased, as detailed in the Critical Information Summary. The timeline for using the credit begins on the date when the Data Bundle is purchased.
As the deadlines for using data run concurrently it is recommended that you do not purchase bundles until you need to use them as they are timed and cannot be extended or refunded if the purchase is made before you require the bundle.
Sim Card Expiry
Woolworths Global Roaming SIM cards remain active, provided there is at least one billable event every 180 days. If there is no billable event e.g. data usage in a 180 days period, then your SIM card is terminated from the platform and cannot be reinstated.
Australian Consumer Law
To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Cubic are excluded under these terms and conditions.
If a supply under these terms and conditions is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law, nothing contained in these terms and conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law, provided that, to the extent that the Australian Consumer Law permits Cubic to limit its liability, then Cubic’s liability shall be limited to:
(a) in the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; and
(b) in the case of goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
In addition to the above, you may apply for a refund under the following circumstances:
- You have not travelled and no longer require the SIM or credit.
- SIM must be returned unused still in the SIM card holder.
- A 25% administration charge will apply to total order amount (SIM plus credit)
- You have encountered operational issues with the SIM while traveling.
In all cases the SIM must be returned to Woolworths Global Roaming. Details must be advised in writing, including examples of issues encountered. Woolworths Global Roaming will use its discretion to identify the problem. If the problem relates to the SIM card and its performance, a full refund for SIM and credit purchased will be awarded.
If the problem relates to phone type or any other issue not related to the actual SIM performance, a refund will be given for the unused credit portion only. Every attempt will be made to identify the problem in order to give you the option of using the SIM on your next trip.
To apply for a refund of your SIM and/or credit time for the circumstances above, please follow the below steps:
- Send a detailed letter outlining the reasons for your refund request.
- Enclose the SIM card and send letter to the below address:
Att: Refunds Department.
Woolworths Global Roaming
63-65 Rosstown Rd
Carnegie Vic 3163
- Allow 10 working days for refund to be processed.
- Woolworths Global Roaming will reply to your request with an outcome by email.
- If a refund has been approved, the amount will be credited back to the credit card which was originally used for purchase.
Assignment of rights
You may not assign your rights under this agreement unless expressly agreed by us.
We may assign our rights under this agreement to any company that controls us or that we control.
All intellectual property rights in the Service vest in us and Woolworths. Nothing implies any transfer of intellectual property rights.
We take our customers' privacy seriously. Whilst we respect the privacy of our customers, cellular calls and data communications may be subject to interception by law enforcement agencies and bodies.
You consent to information which you have provided to us or a third party from whom you purchased a Service being used by us or any of our related bodies corporate for the purpose of informing you about offers and promotions which relate to us, Woolworths, the Services or the Website.
Upon request by you and to the extent permitted or required by law, we will provide you with access to and/or the ability to correct your personal information.
If You have any complaints about the service you should send them in the first instance to our Customer Support.
Limitations and Exclusions of Warranties and Liability.
- Exclusions of Certain Damages.
Except as otherwise provided at law, neither we nor Woolworths shall be liable for any damages you may suffer from or in connection with your use of, or inability to use, the Service, including the inability to make "000", "e-000" or other emergency service calls. This limitation includes, but is not limited to, damages resulting from loss or theft of data; transmission delays or failures; service interruptions; unauthorized access or damage to records, software programs or other information or property; loss of profits; cost of cover; or any other special, incidental, consequential, direct, indirect or punitive damages, however caused. This limitation will apply even if we or Woolworths have been advised of, or is aware of, the possibility of such damages.
Because some states or other jurisdictions do not allow the exclusion of certain warranties or certain forms of liability, some or all of the exclusions set forth in this agreement may not apply. If any of such exclusions are not allowed under the laws of a particular state or other jurisdiction for any reason, then our maximum liability for any type of damages with respect to any of the network, equipment, or Services shall be limited to the amount of monthly service charges paid by customer to us for the six (6) month period prior to the occurrence of the event giving rise to such liability.
- Disclaimer of Third Party Actions and Control.
We do not and cannot control the quality of other parties' networks to which the Service must interconnect. Therefore, we disclaim any and all liability that may arise from the performance, including failure, of other parties' networks.
- Limitation on Remedies
Except as otherwise provided at law, the service charge credits listed in this section are the sole and exclusive remedies available to you for any failure by us or Woolworths to comply with its obligations under this agreement, whether such failure results in downtime, network congestion or outages, or any other service failure
These Terms and Conditions and additional terms and conditions as explicitly identified on the the Website constitute the entire agreement between You and us. Should any terms of the agreement be declared void or unenforceable by any arbitrator, regulator or court of competent jurisdiction, such terms will be amended to achieve as nearly as possible the same economic effect as the original agreement, and the remainder of the agreement will remain in full force and effect.
We will not be liable for any failure to perform under this agreement caused, directly or indirectly, by factors beyond its reasonable control, including any acts of God, earthquake, flood, embargo, riot, war, sabotage, terrorist attack, labour shortage or dispute, governmental act or failure of any third-party service or network.
Changes in Regulation
If new regulations are imposed on us, we are authorized to make changes to this agreement that reflect the new regulations, and will post such changes on its corporate website and may in addition send email/Text notices to its customers. We retain the right to pass on to You any new regulatory fees or taxes that may be imposed by law or regulation.
This agreement is governed by the laws of New South Wales, Australia. Should a court of competent jurisdiction find that any provision or portion of this Agreement to be unenforceable, the remainder of the terms included herein will continue with full force and effect.
Any references in the Agreement to any forms, documents or instruments shall be deemed to refer to the same in both paper and electronic form.
Woolworths Global Roaming is operated by Cubic on behalf of Woolworths.
Additional Services, Features and Terms
Woolworths Global Roaming may, from time to time, introduce additional services which if agreed, You will need to sign up to on the Website. These services will be covered by these terms and conditions but you may have additional terms and conditions to which You will need to agree before gaining access.
Woolworths Global Roaming Number Porting
In very unusual cases, in order for Woolworths Global Roaming to provide continuity of the Service, it may be necessary to port your "Woolworths Mobile Global Roaming Number," which means moving it from one of our suppliers to another. By agreeing to these terms and conditions you expressly agree to port your number as and when directed by us. We will issue You all necessary documents and otherwise assist You with the process and cover any associated porting charge. In some circumstances we may need to change your Woolworths Mobile Global Roaming Number including but not limited to, if required to do so by Law or legislation, by agreeing to these terms and conditions you expressly agree that we can do this.
Changes to the Terms and Conditions
We reserve the right to make changes to these terms and conditions. You should check the Website regularly to see if any changes have been made or announced. We will endeavour to provide 30 days advance notice of significant changes, either by posting such notice on our website, or by contacting You directly. If You do not notify us within 30 days of a change then You will have been deemed to accept this change to this Agreement.
If you need assistance regarding the Service please email our customer support or call your local number below:
Australia: 03 8400 4563
Calling from overseas:
UK & Europe: +44-2036081264
New Zealand: +64-98010376
Hong Kong: 800-964-168 (toll free)
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